
Novaris
Senior Dynamics 365 Customer Service Developer
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REQUIREMENTS: |
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At least 5 years of experience in designing, developing, and implementing Microsoft Dynamics 365 Customer Service solutions. | |
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Strong knowledge and skills in Microsoft Dynamics 365 Customer Service modules, entities, forms, views, dashboards, workflows, business rules, and integrations. | |
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Proficient in Microsoft Dynamics 365 Customer Service portals, chatbots, omnichannel, knowledge management, and service insights. | |
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Expert in Microsoft Dynamics 365 Customer Service development tools and languages, such as Power Apps, Power Automate, Power BI, Power Virtual Agents, C#, JavaScript, HTML, CSS, XML, JSON, and REST APIs. | |
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Experience in Microsoft Azure services, such as Azure Active Directory, Azure Logic Apps, Azure Functions, Azure Service Bus, and Azure DevOps. | |
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Experience in Microsoft 365 services, such as Microsoft Teams, SharePoint, Outlook, and OneDrive. | |
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Certification in Microsoft Dynamics 365 Customer Service or related technologies is preferred. | |
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Ability to manage multiple projects and prioritize tasks. |
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SCOPE OF DUTIES: |
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Lead the design and development of custom solutions within Dynamics 365 CRM to meet complex business requirements. | |
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Develop and configure Microsoft Dynamics 365 Customer Service modules, entities, forms, views, dashboards, workflows, business rules, and integrations. | |
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Develop and maintain integrations between Dynamics 365 CRM and other business systems or System integration and ensuring optimal performance of solutions. | |
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Implement and customize Microsoft Dynamics 365 Customer Service portals, chatbots, omnichannel, knowledge management, and service insights. | |
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Ensure the quality, performance, security, and scalability of the Microsoft Dynamics 365 Customer Service solutions. | |
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Provide technical leadership and mentorship to the Microsoft Dynamics 365 Customer Service development team. | |
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Collaborate with business analysts, functional consultants, project managers, and other stakeholders to ensure the alignment of the Microsoft Dynamics 365 Customer Service solutions with the business needs and expectations. | |
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Conduct testing, troubleshooting, and issue resolution for the Microsoft Dynamics 365 Customer Service solutions. | |
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Provide documentation, training, and support for the Microsoft Dynamics 365 Customer Service solutions. |
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WE OFFER: |
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Long-term collaboration with a daily rate of 1500 PLN/day net + VAT under a B2B contract (no paid leave). | |
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Support for setting up and managing a business for candidates without prior experience in this area. | |
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Requiring a one-day visit to the office (Silesian Province) to collect a laptop, the work will then be fully remote. | |
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Benefits – co-financed private healthcare and Multisport card. |
Please send your CV : |
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