Novaris

Senior Dynamics 365 Customer Service Developer

 REQUIREMENTS:
At least 5 years of experience in designing, developing, and implementing Microsoft Dynamics 365 Customer Service solutions.
Strong knowledge and skills in Microsoft Dynamics 365 Customer Service modules, entities, forms, views, dashboards, workflows, business rules, and integrations.
Proficient in Microsoft Dynamics 365 Customer Service portals, chatbots, omnichannel, knowledge management, and service insights.
Expert in Microsoft Dynamics 365 Customer Service development tools and languages, such as Power Apps, Power Automate, Power BI, Power Virtual Agents, C#, JavaScript, HTML, CSS, XML, JSON, and REST APIs.
Experience in Microsoft Azure services, such as Azure Active Directory, Azure Logic Apps, Azure Functions, Azure Service Bus, and Azure DevOps.
Experience in Microsoft 365 services, such as Microsoft Teams, SharePoint, Outlook, and OneDrive.
Certification in Microsoft Dynamics 365 Customer Service or related technologies is preferred.
Ability to manage multiple projects and prioritize tasks.
 SCOPE OF DUTIES:
Lead the design and development of custom solutions within Dynamics 365 CRM to meet complex business requirements.
Develop and configure Microsoft Dynamics 365 Customer Service modules, entities, forms, views, dashboards, workflows, business rules, and integrations.
Develop and maintain integrations between Dynamics 365 CRM and other business systems or System integration and ensuring optimal performance of solutions.
Implement and customize Microsoft Dynamics 365 Customer Service portals, chatbots, omnichannel, knowledge management, and service insights.
Ensure the quality, performance, security, and scalability of the Microsoft Dynamics 365 Customer Service solutions.
Provide technical leadership and mentorship to the Microsoft Dynamics 365 Customer Service development team.
Collaborate with business analysts, functional consultants, project managers, and other stakeholders to ensure the alignment of the Microsoft Dynamics 365 Customer Service solutions with the business needs and expectations.
Conduct testing, troubleshooting, and issue resolution for the Microsoft Dynamics 365 Customer Service solutions.
Provide documentation, training, and support for the Microsoft Dynamics 365 Customer Service solutions.
 WE OFFER:
Long-term collaboration with a daily rate of 1500 PLN/day net + VAT under a B2B contract (no paid leave).
Support for setting up and managing a business for candidates without prior experience in this area.
Requiring a one-day visit to the office (Silesian Province) to collect a laptop, the work will then be fully remote.
Benefits – co-financed private healthcare and Multisport card.

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